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Shipping policy

Shipping Policy

Shipping & Processing Times

  • Processing Time: Orders are processed within 1–2 business days (excluding weekends and holidays).

  • Shipping Time: We offer standard U.S. shipping, with estimated delivery 1–4 business days after your order is shipped.

  • Total Time: From order placement to delivery, expect approximately 2–6 business days in most cases.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number. Use this to monitor your package’s status.

Shipping Delays

While we do our best to meet these estimates, delays may happen due to carrier issues, weather, or other unforeseen events. If your order is significantly delayed, please contact us at hello@trylumevitality.com for assistance.

Lost or Stolen Packages

We are not responsible for packages once they are marked as delivered by the carrier. If your package is reported as delivered but you did not receive it, please first check with your local postal carrier, neighbors, or building management. You can contact us for help, but resolution may depend on the carrier’s policies.